Fully managed VPS and Dedicated Server support means that we will do our best to provide assistance to you with just about any issue or configuration request you may have with your server. It does not include custom software/script installations, or configuring your software for you.
Some examples of things covered by our fully managed VPS and Dedicated Server support might include (but are not limited to):
- Overload issues
- Network related issues
- Failure to boot issues
- Hardware failure issues
- Package installations via package manager (yum, apt-get)
- DNS configuration issues
- Cron configuration assistance
- Firewall setup & troubleshooting
- E-mail setup & configuration
- Software upgrade assistance
- Apache "Hardening" assistance
- Backup configuration assistance
